Support
Got a question about an adapter, an app or your order? We're happy to help.
Contact us
Email: support@bimmer-connect.com
To help us answer quickly, please include:
- your order number, if you've already ordered
- your car's model and year (for example "G20 330i, 2021")
- the app you want to use (for example MHD, xHP or BimmerCode)
Quick answers
- Not sure which adapter fits your car? Check the Adapter FAQ or the compatibility table.
- Want to know what an app can do? Our app guides explain MHD, xHP, xDelete, BimmerCode and more.
- App licences are bought directly in the respective app. We can't issue or transfer them.
Returns
- 30-day return guarantee: in addition to the statutory 14-day right of withdrawal, we offer a voluntary 30-day return guarantee from receipt of the goods on all products except software licences (e.g. xDelete).
- How to return: send us a short email to support@bimmer-connect.com before sending anything back.
- Return address: THOR GmbH, Dr.-Hermann-Thurner Straße 3, 4060 Leonding, Austria
All details are in our refund policy.
Shipping and delivery times
We ship from two warehouses, depending on where your order is going:
Warehouse Germany
Ships to Europe and all other countries worldwide.
Carriers: DHL Premium Economy (Standard) and DHL Express (Express).
Warehouse USA
Ships to the USA and Canada.
Carrier: USPS.
Order processing
- Same-day dispatch: orders received by 14:00 (CET) on a business day are usually dispatched the same day.
- Later orders: orders received after 14:00, on weekends or on public holidays are dispatched on the next business day.
- Dispatch days: Monday to Friday, excluding public holidays.
- Tracking: once your parcel has been handed over to the carrier, you will receive a shipping confirmation with your tracking number.
Delivery times by country
Delivery times are given in business days from handover to the carrier. Within Germany, Standard parcels are shipped with DHL. Shipping costs for your country are shown in the cart and at checkout. For deliveries outside the EU, customs duties and import taxes may apply.
European Union · 27 countries
| Country | Standard DHL Premium Economy
|
Express DHL Express
|
|---|---|---|
 Austria |
2–5 | 1–2 |
 Belgium |
2–5 | 1–3 |
 Bulgaria |
4–9 | 1–3 |
 Croatia |
4–9 | 1–3 |
 Cyprus |
– | 1–2 |
 Czech Republic |
2–5 | 1–2 |
 Denmark |
2–5 | 1–3 |
 Estonia |
4–9 | 1–3 |
 Finland |
1–3 | 1–3 |
 France |
2–5 | 1–3 |
|
Germany |
1–3 | 1–2 |
 Greece |
4–9 | 1–2 |
 Hungary |
3–7 | 1–2 |
 Ireland |
4–9 | 1–3 |
 Italy |
3–7 | 1–3 |
 Latvia |
4–9 | 1–3 |
 Lithuania |
4–9 | 1–3 |
 Luxembourg |
2–5 | 1–3 |
 Malta |
4–9 | 1–3 |
 Netherlands |
2–5 | 1–3 |
 Poland |
2–5 | 1–3 |
 Portugal |
4–9 | 1–2 |
 Romania |
4–9 | – |
 Slovakia |
3–7 | 1–2 |
 Slovenia |
3–7 | 1–2 |
 Spain |
3–7 | 1–2 |
 Sweden |
3–7 | 1–2 |
Rest of Europe · 18 countries
| Country | Standard DHL Premium Economy
|
Express DHL Express
|
|---|---|---|
 Albania |
5–10 | 1–2 |
 Andorra |
3–7 | 1–2 |
 Belarus |
5–10 | – |
 Bosnia and Herzegovina |
5–10 | 1–3 |
 Georgia |
6–14 | 2–3 |
 Kosovo |
– | 1–3 |
 Liechtenstein |
– | 1–2 |
 Monaco |
2–5 | 1–3 |
 Montenegro |
5–10 | 2–4 |
 North Macedonia |
5–10 | 1–3 |
 Norway |
5–10 | 1–2 |
 San Marino |
3–7 | 1–2 |
 Serbia |
5–10 | 1–2 |
 Switzerland |
3–6 | 1–2 |
 Turkey |
6–14 | 1–3 |
 Ukraine |
5–10 | 1–2 |
 United Kingdom |
3–7 | 1–3 |
 Vatican City |
3–7 | 1–3 |
USA and Canada · 2 countries
| Country | Standard USPS
|
Express |
|---|---|---|
|
United States |
1–3 | – |
 Canada |
6–10 | – |
Middle East and Africa · 9 countries
| Country | Standard DHL Premium Economy
|
Express DHL Express
|
|---|---|---|
 Algeria |
6–14 | 1–2 |
 Bahrain |
6–14 | 1–3 |
 Egypt |
6–14 | 1–3 |
 Israel |
6–14 | 1–3 |
 Mauritius |
8–20 | 3–5 |
 Qatar |
6–14 | 1–3 |
 Saudi Arabia |
6–14 | 1–2 |
 South Africa |
8–20 | 1–2 |
 United Arab Emirates |
6–14 | 1–2 |
Asia and Oceania · 8 countries
| Country | Standard DHL Premium Economy
|
Express DHL Express
|
|---|---|---|
 Australia |
8–20 | 1–3 |
 Hong Kong |
– | 1–3 |
 India |
6–14 | 1–3 |
 Japan |
6–14 | 2–3 |
 New Zealand |
8–20 | 2–4 |
 Philippines |
8–14 | 2–3 |
 South Korea |
6–14 | 2–3 |
 Taiwan |
6–14 | 2–4 |
South America and overseas territories · 5 countries
| Country | Standard DHL Premium Economy
|
Express DHL Express
|
|---|---|---|
 Argentina |
8–20 | 3–5 |
 Brazil |
8–20 | 1–3 |
 French Guiana |
– | 1–3 |
 French Polynesia |
– | 1–3 |
 Martinique |
– | 3–5 |
Is your country missing? Send us an email and we'll check whether we can ship to you.