Shipping policy

Bimmer-Connect.com is operated by THOR GmbH, Hinterschweigerstraße 65, 4600 Wels, Austria.

Where we ship from

Warehouse Germany: orders to Europe and all other countries worldwide. Carriers: DHL Premium Economy (Standard) and DHL Express (Express). Within Germany, Standard parcels are shipped with DHL.
Warehouse USA: orders to the USA and Canada. Carrier: USPS.

Order processing

Orders received by 14:00 (CET) on a business day are usually dispatched the same day.
Orders received after 14:00, on weekends or on public holidays are dispatched on the next business day.
We ship Monday to Friday, excluding public holidays.
Once your parcel has been handed over to the carrier, you will receive a shipping confirmation with your tracking number.

Delivery times

Delivery times depend on the destination country and are given in business days from handover to the carrier. As a guide: 1–6 business days to Germany and its neighbouring countries, 2–10 business days to the rest of Europe, 1–10 business days to the USA and Canada and 6–20 business days to other overseas destinations. Express shipments usually arrive within 1–5 business days. You will find the delivery times for every country on our Support page.

Shipping costs

Shipping costs depend on the destination country and the selected shipping method. They are shown in the cart and at checkout before you place your order.

Customs and import taxes

For deliveries outside the European Union, customs duties, import taxes or handling fees may be charged by the destination country. These costs are not included in our prices and are paid by the recipient.

Questions

If you have any questions about your shipment, please contact us at support@bimmer-connect.com.